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ITIL® Transformation (Version 5) Self- Paced eLearning Training with Official PeopleCert Exam 2 Attempts.
Original price was: $ 1,798.00 USD.$ 899.00 USDCurrent price is: $ 899.00 USD.
Included in Your Purchase of the PeopleCert ITIL® Transformation (Version 5):
- 5-year access to Official eBook
- 2 Attempts at the Official PeopleCert Web-Proctored Exam -12 Months Validity
- Courseware Based on Official PeopleCert-Approved Materials | Study Material (PDF Version)
- PeopleCert Official Learning Resource Kit Included (Learner workbook and exam preparation guide)
- 2 Official PeopleCert Sample Papers (PDF)
- 2 Full-Length Exam Simulation Tests
- Access to Trainer | 24×7 Website Chat and Email Support
- Letter of Course attendance/proof of completion (PeopleCert will not release Exam results without it.
- 2 Full-Length Exam Simulation Tests
- 22 PMI PDUs for Self-Paced Learning
- 25% Extra Exam Time Provided
- (Available if the candidate’s native language differs from the exam language, as per PeopleCert policy)
- Official e-Certificate Upon Passing the Exam. view sample certificate
(Digital Badge available for PeopleCert Plus members) - ITIL® Transformation (Version 5) Exam Conducted via PeopleCert Online Proctored Examination Service
ITIL® Transformation (Version 5)
ITIL® Transformation (Version 5) is designed for professionals responsible for leading and supporting organizational transformation in today’s rapidly evolving digital landscape. Aligned with the latest ITIL guidance, this course provides the knowledge and practical skills needed to plan, manage, and sustain successful transformation initiatives that deliver measurable business value.
Participants will learn how to balance governance, execution, and continual learning while navigating uncertainty, complexity, and organizational change. The course explores practical approaches to aligning people, processes, and technology, enabling organizations to improve agility, strengthen operational resilience, and achieve strategic business objectives through effective transformation.
The ITIL® Transformation (Version 5) certification exam evaluates a candidate’s understanding of the ITIL framework and their ability to apply and analyze transformation management concepts as defined in the official syllabus. Candidates who successfully pass the exam earn the ITIL Transformation (Version 5) qualification.
Prerequisites
To enroll in this course and take the certification exam, candidates must hold one of the following certifications:
- Any ITIL 4 certification
- ITIL Foundation (Version 5)
- ITIL Foundation Bridge (Version 5)
| Exam Overview | |
| Material allowed | ITIL Transformation (Version 5) This is an ‘open book’ exam. The ITIL® Transformation (Version 5) Official Book should be used (and candidates can |
| Exam duration | 90 minutes Candidates taking the exam in a language that is not their native or working language are awarded 25% |
| Number of marks | 40 marks There are 40 questions, each worth 1 mark. There is no negative marking. |
| Pass mark | 28 marks Candidates will need to get 28 questions correct (70%) to pass the exam. |
| Bloom’s Level (BL) | BL 1 ,2 ,3 and 4 Bloom’s level indicates the type of thinking needed to answer the question. For Bloom’s level 1 questions, candidates need to recall information about the ITIL framework. For Bloom’s level 2 questions, candidates need to understand concepts of the ITIL framework. For Bloom’s level 3 questions, candidates need to apply these concepts in a real-life situation. For Bloom’s level 4 questions, candidates need to analyse the information provided and reason whether a course of action is |
| Exam format | Scenario, Transformation Candidates should use the ‘ITIL Car Rental Scenario’ which gives background information that the questions |
| Question types | Multiple Choice Questions (MCQs) The questions are all multiple choice. •Standard questions have a stem and four answer options. •Negative questions are standard questions in which the stem is negatively worded. •For Missing word(s) questions, there is a sentence with a word (or more words) missing •For List questions, there is a list of four statements, and candidates select two correct |
ITIL® Transformation (Version 5) Course Syllabus
The ITIL® Transformation (Version 5) syllabus provides a practical framework for planning, leading, and sustaining successful organizational transformation initiatives. Participants will learn how to apply ITIL best practices to manage change, strengthen governance, improve execution, and foster continual learning while delivering measurable business value in complex digital environments.
Module 1: Introduction to ITIL Transformation
Build a strong foundation in ITIL principles and transformation management.
- Core ITIL concepts and terminology
- Fundamentals of organizational and digital transformation
- The role of ITIL in driving successful transformation
Module 2: The ITIL Transformation Model
Explore the ITIL Transformation Model and learn how to adapt it to different organizational contexts.
- Transformation layers, stages, and steps
- Contextual adaptation for different transformation initiatives
- End-to-end transformation examples and practical applications
Module 3: Common Transformation Patterns
Understand proven approaches for planning and executing transformation programs.
- Introduction to common transformation patterns
- Initiation patterns
- Governance patterns
- Execution patterns
Module 4: Measurement, Learning, and Continuous Improvement
Learn how to measure transformation success and promote organizational learning.
- Transformation tools, methods, and techniques
- Performance measurement and evidence-based decision-making
- Learning, knowledge transfer, and continual improvement
Module 5: ITIL and Artificial Intelligence (AI)
Discover how AI is influencing modern transformation strategies and governance.
- Organizational transformation in the AI era
- AI governance principles and best practices
- Leveraging AI to support business transformation
Module 6: ITIL and Complementary Frameworks
Explore how ITIL integrates with leading frameworks to enhance transformation outcomes.
- ITIL and DevOps
- ITIL and PRINCE2
- Combining complementary frameworks for effective transformation management
| Category | Weighting % |
| 1. Introduction to ITIL Transformation | 10.0% |
| 2. The ITIL Transformation Model | 17.0% |
| 3. Common patterns for transformation | 40.0% |
| 4. Measurement, learning, and synthesis | 25.0% |
| 5. ITIL and AI | 2.5% |
| 6. ITIL and other frameworks | 5.0% |
| Total | 100.0% |
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