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ITIL® Product (Version 5) Self- Paced eLearning Training with Official PeopleCert Exam 2 Attempts.

Original price was: $ 1,798.00 USD.Current price is: $ 899.00 USD.

Included in Your Purchase of the PeopleCert ITIL® Product (Version 5):

  • 16+ hours of e-learning content
  • 5- year access to Official PeopleCert eBook
  • Official PeopleCert Online Web-Proctored Exam Voucher 12-Month Validity
  • PeopleCert Official Learning Resource Kit Included (Learner workbook and exam preparation guide)
  • Letter of Course attendance/proof of completion (PeopleCert will not release Exam results without it.
  • 25% Extra Exam Time if the candidate’s native language differs from the exam language
  • Official e-Certificate Upon Passing the Exam. view sample certificate
    (Digital Badge available for PeopleCert Plus members)
  • Exam Conducted via PeopleCert Online Proctored Examination Service
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ITIL® Product (Version 5)

The ITIL® Product (Version 5) course equips professionals with the knowledge and practical guidance to envision, develop, and deliver digital products that align with an organization’s digital strategy while meeting the needs of customers, users, and other stakeholders.

Based on the latest ITIL guidance, this course focuses on innovation and value co-creation through effective product management. Participants will learn how to align people, processes, and technology to manage the entire product lifecycle, respond to changing business needs, and deliver products that generate measurable business value.

The course also prepares candidates for the ITIL Product (Version 5) certification exam, which evaluates their understanding and ability to apply ITIL concepts and product management practices as defined in the official syllabus. Successful candidates earn the ITIL Product (Version 5) qualification.

Prerequisite

To take this course and certification exam, candidates must hold one of the following certifications:

Any ITIL 4 certification

  • ITIL Foundation (Version 5)
  • ITIL Foundation Bridge (Version 5)
Exam Overview
Material allowedITIL Product (Version 5)

This is an ‘open book’ exam. The ITIL® Product (Version 5) Official Book should be used (and candidates can
make notes inside the book), but no other material is allowed.

Exam duration90 minutes

Candidates taking the exam in a language that is not their native or working language are awarded 25%
extra time, that is 113 minutes in total.

Number of marks40 marks

There are 40 questions, each worth 1 mark. There is no negative marking.

Pass mark28 marks

Candidates will need to get 28 questions correct (70%) to pass the exam.

Bloom’s Level (BL)BL 2 and 3

Bloom’s level indicates the type of thinking needed to answer the question.

For Bloom’s level 2 questions, candidates need to understand concepts of the ITIL framework.

For Bloom’s level 3 questions, candidates need to apply these concepts in a real-life situation.

Exam formatScenario, ICR’s Unified Mobile App: A Product Lifecycle Journey

Candidates should use the ‘ITIL Car Rental Scenario’ which gives background information that the questions
apply to. For at least one question, candidates will also need to use the scenario ‘ICR’s Unified Mobile App: A
Product Lifecycle Journey’ part

Question typesMultiple Choice Questions (MCQs)

The questions are all multiple choice.

Standard questions have a stem and four answer options.

Negative questions are standard questions in which the stem is negatively worded.

For Missing word(s) questions, there is a sentence with a word (or more words) missing
and candidates select the missing word(s) from four options.

For List questions, there is a list of four statements, and candidates select two correct
statements from the list.

ITIL® Product (Version 5) Course Syllabus

 Module 1: Digital Products and Services

* Introduction to digital products and services
* Digital product and service lifecycle management activities

Module 2: Discover

* Key concepts and practices of the Discover activity
* Steps and outputs of the Discover activity
* Success factors and performance metrics for the Discover activity

Module 3: Design

* Key concepts and practices of the Design activity
* Steps and outputs of the Design activity
* Success factors and performance metrics for the Design activity

Module 4: Acquire

* Key concepts and practices of the Acquire activity
* Steps and outputs of the Acquire activity
* Success factors and performance metrics for the Acquire activity

Module 5: Build

* Key concepts and practices of the Build activity
* Steps and outputs of the Build activity
* Success factors and performance metrics for the Build activity

Module 6: Transition

* Key concepts and practices of the Transition activity
* Steps and outputs of the Transition activity
* Success factors and performance metrics for the Transition activity

Module 7: Operate

* Key concepts and practices of the Operate activity
* Steps and outputs of the Operate activity
* Success factors and performance metrics for the Operate activity

Module 8: Deliver

* Key concepts and practices of the Deliver activity
* Steps and outputs of the Deliver activity
* Success factors and performance metrics for the Deliver activity

Module 9: Support

* Key concepts and practices of the Support activity
* Steps and outputs of the Support activity
* Success factors and performance metrics for the Support activity

Module 10: The ITIL Product and Service Lifecycle

* Managing the end-to-end product and service lifecycle
* Applying ITIL alongside AI and complementary frameworks

Exam Specification:

CategoryWeighting %
1. Digital products and services15.0%
2. Discover10.0%
3. Design10.0%
4. Acquire10.0%
5. Build10.0%
6. Transition7.5%
7. Operate7.5%
8. Deliver7.5%
9. Support7.5%
10. The ITIL Product and Service Lifecycle15%
Total100%

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