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ITIL® Foundation (Version 5) Exam Voucher

Original price was: $ 1,079.00 USD.Current price is: $ 525.00 USD.

Included in Your Purchase of the PeopleCert ITIL® Foundation (Version 5) Exam Voucher:

  • Official PeopleCert eBook – ITIL® Foundation (Version 5) Main Guide
  • Official Online Web-Proctored ITIL® Foundation (Version 5) Exam Voucher (PeopleCert)
  • 12-Month Validity for the Official PeopleCert Online Exam Voucher and eBook
  • PeopleCert Official Learning Resource Kit Included
    (Comprehensive workbook and exam preparation guide for exam readiness)
  • 25% Extra Exam Time Provided
    (Available if the candidate’s native language differs from the exam language, as per PeopleCert policy)
  • Official e-Certificate Upon Passing the Exam. view sample certificate
    (Digital Badge available for PeopleCert Plus members)
  • ITIL® Foundation (Version 5) Exam Conducted via PeopleCert Online Proctored Examination Service
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ITIL® Foundation Version 5 introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation (Version 5) enables candidates to
understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
The ITIL Foundation (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL Framework, as described in the syllabus below, to be awarded the ITIL Foundation qualification. The ITIL Foundation (Version 5) is a prerequisite for the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL Framework in context.

Exam Overview
Material allowedNone

This is a closed book exam. The ITIL Foundation (Version 5) Official Book should be used for study,
but is NOT permitted to be used in the exam.

Exam duration60 minutes

Candidates taking the exam in a language that is not their native or working language may be awarded
25% extra time, that is 75 minutes in total.

Number of marks40 marks

There are 40 questions, each worth 1 mark. There is no negative marking.

Pass mark26 marks

Candidates will need to get 26 questions correct (65%) to pass the exam.

Bloom’s Level (BL)BL 1 and 2

Bloom’s level indicates the type of thinking needed to answer the question.
For Bloom’s level 1 questions, candidates need to recall information about the ITIL framework.
For Bloom’s 2 questions, candidates need to show understanding of these concepts.

Question typesStandard, Negative, Missing word(s), and List

The questions are all multiple choice.

  • Standard questions have a stem and four answer options.
  • Negative questions are standard questions in which the stem is negatively worded.
  • For Missing word(s) questions, there is a sentence with a word (or more words) missing
    and candidates select the missing word(s) from four options.
  • For List questions, there is a list of four statements, and candidates select two correct
    statements from the list.

ITIL Foundation (version 5) syllabus

Module 1: Key ITIL Terms and Definitions

  • Product and Service Management
  • Experience, Strategy and Transformation
  • Service Offerings
  • Value Co-Creation
  • Service Relationships

Module 2: ITIL Four Dimensions of Product and Service Management

  • Introduction to the ITIL Four Dimensions
  • Internal and External Factors

Module 3: ITIL Product and Service Lifecycle

  • Introduction to ITIL Product and Service Lifecycle
  • Purpose and Scope of Lifecycle Activities

Module 4: ITIL Value System

  • Components of the ITIL Value System
  • ITIL Guiding Principles
  • Governance
  • Value Chain
  • Management Practices
  • ITIL Continual Improvement Model

Module 5: Value Stream Identification, Mapping and Management

  • Key Concepts of Value Streams Mapping and Management
  • Application of Value Streams
  • Purpose of Value Stream Mapping

Module 6: ITIL and Artificial Intelligence

  • Introduction to Artificial Intelligence
  • ITIL AI Governance

Module 7: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2

Exam Specification:

CategoryWeighting %
1. Key ITIL terms and definitions30.0%
2. The ITIL Four Dimensions of Product and Service Management10.0%
3. The ITIL Product and Service Lifecycle10.0%
4. The ITIL Value System40.0%
5. Value stream identification, mapping, and management5.0%
6. ITIL and AI2.5%
7. ITIL and other frameworks2.5%
Total100.0%

 

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