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ITIL® Foundation (Version 5) Exam Voucher Discounted Official PeopleCert Certification with Official E-book Included.

Original price was: $ 1,018.00 USD.Current price is: $ 509.00 USD.

Included in Your Purchase of the PeopleCert ITIL® Foundation (Version 5) Exam Voucher:

  • Official PeopleCert eBook – ITIL® Foundation (Version 5) Main Guide
  • Official Online Web-Proctored ITIL® Foundation (Version 5) Exam Voucher (PeopleCert)
  • 12-Month Validity for the Official PeopleCert Online Exam Voucher and eBook
  • PeopleCert Official Learning Resource Kit Included
    (detailed Learner Workbook and Quick Reference Guide for exam readiness)
  • 25% Extra Exam Time Provided
    (Available if the candidate’s native language differs from the exam language, as per PeopleCert policy)
  • Official e-Certificate Upon Passing the Exam. view sample certificate
    (Digital Badge available for PeopleCert Plus members)
  • ITIL® Foundation (Version 5) Exam Conducted via PeopleCert Online Proctored Examination Service
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ITIL® Foundation (Version 5)

ITIL® Foundation (Version 5) introduces the essential concepts of modern digital product and service management, providing a common language and best-practice framework for professionals and organizations. The course offers a comprehensive overview of the ITIL (Version 5) framework, including its guiding principles, core models, value streams, and fundamental concepts for creating, delivering, operating, and continually improving digital products and services.

Throughout the course, learners will discover how organizations co-create value by applying ITIL practices to improve service quality, operational efficiency, collaboration, customer experience, and business outcomes. The curriculum also explores how ITIL has evolved to support today’s digital landscape, incorporating artificial intelligence (AI), automation, data-driven decision-making, digital transformation, and modern operating models while remaining flexible enough to suit organizations of any size, industry, or level of maturity.

The ITIL Foundation (Version 5) certification exam validates a candidate’s understanding of the ITIL framework and confirms their knowledge of its key principles, terminology, and practices as defined in the official syllabus. Successfully achieving this certification demonstrates a solid foundation in IT service management and digital service delivery.

As the entry-level certification in the ITIL qualification scheme, ITIL Foundation (Version 5) is the mandatory prerequisite for progressing to advanced ITIL (Version 5) certifications, where learners develop the practical skills required to apply ITIL guidance in real-world business and technology environments.

Exam Overview
Material allowedNone

This is a closed book exam. The ITIL Foundation (Version 5) Official Book should be used for study,
but is NOT permitted to be used in the exam

Exam duration60 minutes

Candidates taking the exam in a language that is not their native or working language are awarded 25%
extra time, that is 75 minutes in total.

Number of marks40 marks

There are 40 questions, each worth 1 mark. There is no negative marking.

Pass mark26 marks

Candidates will need to get 26 questions correct (65%) to pass the exam.

Bloom’s Level (BL)BL 1  and 2

Bloom’s level indicates the type of thinking needed to answer the question.

For Bloom’s level 1 questions, candidates need to recall information about the ITIL framework.

For Bloom’s level 2 questions, candidates need to show understanding of these concepts.

Question typesMultiple Choice Questions (MCQs)

The questions are all multiple choice.

•Standard questions have a stem and four answer options.

•Negative questions are standard questions in which the stem is negatively worded.

•For Missing word(s) questions, there is a sentence with a word (or more words) missing
and candidates select the missing word(s) from four options.

•For List questions, there is a list of four statements, and candidates select two correct
statements from the list.

ITIL® Foundation (Version 5) Course Syllabus

Module 1: ITIL Fundamentals

  • Key ITIL terminology and definitions
  • Introduction to digital product and service management
  • Experience, strategy, and transformation
  • Service offerings
  • Value co-creation
  • Service relationships

Module 2: The ITIL Four Dimensions

  • Overview of the ITIL Four Dimensions of Product and Service Management
  • Internal organizational factors
  • External environmental factors

Module 3: The ITIL Product and Service Lifecycle

  • Introduction to the ITIL product and service lifecycle
  • Lifecycle activities and their purpose
  • End-to-end lifecycle management

Module 4: The ITIL Value System

  • Components of the ITIL Value System (ITIL VS)
  • ITIL guiding principles
  • Governance
  • The ITIL value chain
  • ITIL management practices
  • The continual improvement model

Module 5: Value Stream Mapping and Management

  • Fundamentals of value stream identification
  • Value stream mapping techniques
  • Managing and optimizing value streams
  • Practical application of value streams
  • Purpose and benefits of value stream mapping

Module 6: ITIL and Artificial Intelligence

  • Introduction to artificial intelligence (AI)
  • AI governance within the ITIL framework
  • AI-enabled service management concepts

Module 7: ITIL and Complementary Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
  • Integrating ITIL with modern management frameworks

Exam Specification:

CategoryWeighting %
1. Key ITIL terms and definitions30.0%
2. The ITIL Four Dimensions of Product and Service Management10.0%
3. The ITIL Product and Service Lifecycle10.0%
4. The ITIL Value System40.0%
5. Value stream identification, mapping, and management5.0%
6. ITIL and AI2.5%
7. ITIL and other frameworks2.5%
Total100.0%

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