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ITIL® Service (Version 5) Self- Paced eLearning Training with Official PeopleCert Exam 2 Attempts.

Original price was: $ 1,798.00 USD.Current price is: $ 899.00 USD.

Included in Purchase of ITIL® Service (Version 5):

  • 16+ hours of self-paced e-learning content 
  • 12 months access to e-learning videos developed by 1WORLDTRANING’s PeopleCert Accredited Trainers
  • 5-year access to Official eBook
  • 2 Attempts at the Official PeopleCert Web-Proctored Exam -12 Months Validity
  • Courseware Based on Official PeopleCert-Approved Materials | Study Material (PDF Version)
  • PeopleCert Official Learning Resource Kit Included (Learner workbook and exam preparation guide)
  • 2 Official PeopleCert Sample Papers (PDF)
  • 2 Full-Length Exam Simulation Tests
  • Access to Trainer via Email | 24×7 Website Chat and Email Support
  • Letter of Course attendance/proof of completion (PeopleCert will not release Exam results without it.
  • 25% Extra Exam Time Provided
    (Available if the candidate’s native language differs from the exam language, as per PeopleCert policy)
  • Official e-Certificate Upon Passing the Exam. view sample certificate
    (Digital Badge available for PeopleCert Plus members)
  • Exam Conducted via PeopleCert Online Proctored Examination Service
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ITIL® Service (Version 5)

ITIL® Service (Version 5) is designed for professionals seeking to develop the knowledge and skills required to deliver, manage, and continually improve high-quality digital services using the latest ITIL best practices.

This course provides comprehensive guidance on achieving excellence in digital service management by aligning people, processes, and technology to deliver consistent business value. Participants will learn how to manage services throughout their entire lifecycle, improve operational resilience, enhance service responsiveness, and deliver exceptional customer experiences that support organizational objectives.

The course also explores practical approaches to service design, delivery, operation, and continual improvement, enabling professionals to optimize service performance, meet stakeholder expectations, and adapt to evolving business and technology needs.

The ITIL® Service (Version 5) certification exam evaluates a candidate’s understanding of the ITIL framework and their ability to apply its principles and practices in real-world service management scenarios. Candidates who successfully pass the exam earn the ITIL Service (Version 5) qualification.

Prerequisites

To enroll in this course and take the certification exam, candidates must hold one of the following certifications:

  • Any ITIL 4 certification
  • ITIL Foundation (Version 5)
  • ITIL Foundation Bridge (Version 5)
Exam Overview
Material allowedITIL Service (Version 5)

This is an ‘open book’ exam. The ITIL® Service (Version 5) Official Book should be used (and candidates can
make notes inside the book), but no other material is allowed.

Exam duration90 minutes

Candidates taking the exam in a language that is not their native or working language are awarded 25%
extra time, that is 113 minutes in total.

Number of marks40 marks

There are 40 questions, each worth 1 mark. There is no negative marking.

Pass mark28 marks

Candidates will need to get 28 questions correct (70%) to pass the exam.

Bloom’s Level (BL)BL 2 and 3

Bloom’s level indicates the type of thinking needed to answer the question.

For Bloom’s level 2 questions, candidates need to understand concepts of the ITIL framework.

For Bloom’s level 3 questions, candidates need to apply these concepts in a real-life situation.

Exam formatScenario, Implementing a Global HR Management service: An Internal Service Lifecycle

Candidates should use the ‘ITIL Car Rental Scenario’ which gives background information that the questions
apply to. For at least one question, candidates will also need to use the scenario ‘Implementing a Global HR
Management service: An Internal Service Lifecycle part’

Question typesMultiple Choice Questions (MCQs)

•The questions are all multiple choice.

•Standard questions have a stem and four answer options.

•Negative questions are standard questions in which the stem is negatively worded.

•For Missing word(s) questions, there is a sentence with a word (or more words) missing
and candidates select the missing word(s) from four options.

•For List questions, there is a list of four statements, and candidates select two correct
statements from the list.

ITIL® Service (Version 5) Course Syllabus

The ITIL® Service (Version 5) syllabus provides a comprehensive understanding of modern digital service management, covering the principles, practices, and activities required to design, deliver, operate, and continually improve services throughout their lifecycle. Participants will learn how to apply ITIL best practices to deliver reliable, customer-focused services that create measurable business value.

Module 1: Digital Products and Services

Build a strong foundation in digital products, digital services, and service lifecycle management.

  • Introduction to digital products and services
  • Digital product and service lifecycle management activities

Module 2: Discover

Learn how to identify business needs, understand customer requirements, and define service opportunities.

  • Key concepts and practices of the Discover activity
  • Steps and outputs of the Discover activity
  • Success factors and performance metrics

Module 3: Design

Explore best practices for designing high-quality digital services that align with business objectives.

  • Key concepts and practices of the Design activity
  • Steps and outputs of the Design activity
  • Success factors and performance metrics

Module 4: Acquire

Understand how to obtain the people, technologies, and resources needed to support effective service delivery.

  • Key concepts and practices of the Acquire activity
  • Steps and outputs of the Acquire activity
  • Success factors and performance metrics

Module 5: Build

Learn how to develop, configure, and validate digital services before deployment.

  • Key concepts and practices of the Build activity
  • Steps and outputs of the Build activity
  • Success factors and performance metrics

Module 6: Transition

Master the processes required to transition new or updated services into live environments with minimal risk.

  • Key concepts and practices of the Transition activity
  • Steps and outputs of the Transition activity
  • Success factors and performance metrics

Module 7: Operate

Develop the skills to manage and optimize live services for performance, resilience, and customer satisfaction.

  • Key concepts and practices of the Operate activity
  • Steps and outputs of the Operate activity
  • Success factors and performance metrics

Module 8: Deliver

Learn how to deliver reliable, value-driven services that meet customer expectations and business requirements.

  • Key concepts and practices of the Deliver activity
  • Steps and outputs of the Deliver activity
  • Success factors and performance metrics

Module 9: Support

Gain practical knowledge of service support, maintenance, incident resolution, and continual service improvement.

  • Key concepts and practices of the Support activity
  • Steps and outputs of the Support activity
  • Success factors and performance metrics

Module 10: ITIL Service Lifecycle

Understand how to manage the complete service lifecycle using ITIL guidance and modern service management practices.

  • Managing the end-to-end service lifecycle
  • Applying ITIL alongside Artificial Intelligence (AI) and complementary frameworks
  • Driving continual improvement and sustainable business value
CategoryWeighting %
1. Digital products and services15.0%
2. Discover10.0%
3. Design10.0%
4. Acquire10.0%
5. Build10.0%
6. Transition7.5%
7. Operate7.5%
8. Deliver7.5%
9. Support7.5%
10. The ITIL Product and Service Lifecycle15%
Total100%

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