ITIL® Foundation Bridge (Version 5)

ITIL® Foundation Bridge (Version 5) is designed for professionals who already hold an ITIL 4 Foundation certification or any ITIL 4 higher-level certification (excluding ITIL 4 Specialist: Sustainability in Digital & IT and Cloud-related certifications) and want to upgrade to ITIL Foundation (Version 5).

This bridge course provides a fast and cost-effective transition by focusing exclusively on the new, updated, and expanded concepts introduced in ITIL (Version 5). Rather than repeating ITIL 4 Foundation content, it concentrates on the enhancements that reflect today’s digital business environment, including AI-enabled service management, digital product management, automation, governance, and evolving operating models.

Building on existing ITIL knowledge, the course explores the latest developments in digital product and service management, updated ITIL terminology, enhanced value creation concepts, and the evolution of the ITIL framework to support artificial intelligence (AI), data-driven decision-making, digital transformation, and modern ways of working. Participants will gain the knowledge needed to confidently apply ITIL (Version 5) principles across a wide range of organizational contexts.

The ITIL Foundation Bridge (Version 5) certification exam validates a candidate’s understanding of the ITIL (Version 5) updates covered in the official syllabus. Successfully achieving this certification confirms your knowledge of the latest ITIL framework and serves as the prerequisite for progressing to advanced ITIL (Version 5) certifications.

Why Should You Attend?

Stay Current with ITIL (Version 5)

Understand the latest enhancements introduced in ITIL (Version 5) and confidently apply updated guidance within modern digital and AI-enabled organizations.

Validate Your ITIL Expertise

Expand upon your existing ITIL 4 certification and demonstrate current knowledge of digital product and service management, governance, and continual improvement.

Advance Your Career

Enhance your professional credibility and remain competitive as organizations adopt AI, automation, digital transformation, and increasingly complex service management environments.

Course Highlights

• Designed exclusively for ITIL 4 certified professionals
• Covers only the new content introduced in ITIL (Version 5)
• Fast and cost-effective certification upgrade
• Official certification exam available in English

What Will You Learn?

Key Enhancements in ITIL (Version 5)

Explore the new concepts, terminology, framework updates, and structural enhancements introduced since ITIL 4 Foundation.

Modern Digital Product and Service Management

Understand how ITIL (Version 5) addresses digital products, AI-enabled services, automation, and increasingly complex business ecosystems.

Updated ITIL Concepts and Terminology

Learn the latest ITIL language, principles, and practices to improve communication and collaboration across teams and stakeholders.

Enhanced Value Creation

Discover how ITIL (Version 5) strengthens value co-creation by connecting strategy, governance, product management, service delivery, and continual improvement.

Applying ITIL (Version 5) in Practice

Learn how to integrate the latest ITIL guidance into your existing knowledge and improve organizational performance, customer experience, and business outcomes.

Skills You Will Gain

• Apply the new capabilities introduced in ITIL (Version 5)
• Manage digital products and services in AI-enabled environments
• Understand AI governance and modern operating models
• Improve value creation through updated ITIL practices
• Support digital transformation and continual improvement initiatives
• Strengthen collaboration, governance, and service management performance

Career Opportunities

The ITIL Foundation Bridge (Version 5) certification supports roles including:

• IT Service Manager
• IT Operations Specialist
• IT Service Operations Manager
• Digital Product Manager
• Product Owner
• IT Project Manager
• Transformation Manager
• Service Improvement Manager
• Service Delivery Specialist
• Service Owner
• Customer Success Manager
• Experience Manager
• IT Development Manager
• IT Team Leader
• IT Specialist – Application Development
• IT Specialist – Change Management
• Chief Digital Officer
• Enterprise Architect
• Solution Designer
• Process Lead
• Digital Product Designer

Exam Overview

• Number of Questions: 20
• Question Format: Multiple choice
• Duration: 30 minutes
• Exam Format: Closed book
• Passing Score: 13 out of 20 (65%)
• Exam Scope: Covers only the updates introduced in ITIL Foundation (Version 5)

Prerequisites

Candidates must hold one of the following:

• ITIL 4 Foundation certification, or
• Any ITIL 4 higher-level certification (excluding Cloud and Sustainability certifications).